Warranty
PrecastX products are covered by our comprehensive warranty program.
Warranty Coverage
Standard Warranty Period
| Product | Warranty Period |
|---|---|
| PX-Sens | 2 years |
| PX-Gateway | 2 years |
Warranty period begins from the date of original purchase.
What's Covered
The warranty covers defects in materials and workmanship under normal use, including:
- ✅ Electronic component failures
- ✅ Battery defects (capacity loss >50% in first year)
- ✅ Enclosure defects (cracks, seal failures)
- ✅ Connector failures
- ✅ Firmware issues causing malfunction
- ✅ Display defects (where applicable)
What's Not Covered
The warranty does not cover:
- ❌ Damage from misuse, abuse, or neglect
- ❌ Damage from unauthorized modifications
- ❌ Damage from use outside specified conditions
- ❌ Cosmetic damage (scratches, dents) not affecting function
- ❌ Damage from accidents, drops, or impacts
- ❌ Damage from exposure to liquids (beyond IP rating)
- ❌ Normal wear of consumable parts
- ❌ Damage from use with non-approved accessories
- ❌ Loss or theft
Warranty Claim Process
Contact Support
Email: support@precastx.com
Include:
- Your name and organization
- Order number or invoice
- Device serial number(s)
- Description of the issue
- Photos or videos if applicable
Warranty Replacement
Replacement Options
| Scenario | Resolution |
|---|---|
| In-stock replacement | New unit shipped immediately |
| Repair possible | Device repaired and returned |
| Out of stock | Equivalent or upgraded model |
Shipping
- Outbound to PrecastX: Customer pays (unless defect within 30 days)
- Return to customer: PrecastX pays
Data
- All data on returned devices may be erased
- Ensure important data is synced to cloud before return
- We are not responsible for data loss during warranty service
Limitation of Liability
PrecastX warranty is limited to repair or replacement of defective products. PrecastX is not liable for:
- Incidental or consequential damages
- Loss of data or business interruption
- Costs of removal or reinstallation
- Third-party claims
Maximum liability is limited to the original purchase price of the product.
Contact
Warranty & Support
- Email: support@precastx.com
- Hours: Monday-Friday, 9:00-18:00 CET
- Response time: Within 1 business day